IntroQ – FAQ
Welcome to the IntroQ FAQ page! We’re here to help you find serenity and answers. Below are some of the most common questions our customers have. If you can’t find what you’re looking for, don’t hesitate to reach out to our friendly support team.
General Questions
1. What is IntroQ? IntroQ is a personal care brand dedicated to enhancing your well-being through thoughtfully designed products that create moments of tranquility and introspection in your daily life. We offer items like travel gadgets, ergonomic office pillows, and sleep aids, all geared towards helping you find peace in a busy world.
2. How does IntroQ work as a drop shipping business? We partner with top manufacturers and suppliers to bring you high-quality products directly from the source. This means we don’t hold inventory, which helps us keep costs low and pass the savings on to you. Once you place an order, it is shipped directly from our supplier to your doorstep.
Ordering and Payment
3. How do I place an order? Simply browse our online store, select the items you wish to purchase, and add them to your cart. When you’re ready, proceed to checkout and follow the prompts to complete your purchase.
4. What payment methods do you accept? We accept all major credit cards, PayPal, and several other secure payment options. You can choose your preferred payment method at checkout.
5. Can I change or cancel my order? If you need to make changes or cancel your order, please contact us as soon as possible. Since our orders are processed quickly to ensure timely delivery, we can’t guarantee changes or cancellations after a certain point, but we will do our best to accommodate your request.
Shipping and Delivery
6. How long does shipping take? Shipping times can vary depending on your location and the product. Typically, orders are delivered within 2 – 3 weeks. You will receive a tracking number once your order has shipped, so you can monitor its progress.
7. Do you offer international shipping? Yes, we ship to many countries around the world. Shipping costs and delivery times will be calculated at checkout based on your location.
8. How can I track my order? After your order is shipped, you will receive an email with a tracking number. You can use this number to track your order on our website or the carrier’s website.
Returns and Refunds
9. What is your return policy? We want you to be completely satisfied with your purchase. If you are not happy with your product, you can return it within 30 days of receipt for a full refund or exchange. Please ensure the item is unused and in its original packaging.
10. How do I initiate a return? To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with detailed instructions on how to return your item.
11. When will I receive my refund? Once we receive and inspect your returned item, we will process your refund. It may take up to 7-10 business days for the refund to appear on your original method of payment, depending on your bank or payment provider.
Product Information
12. Are your products environmentally friendly? Yes, we are committed to sustainability. We work with suppliers who use eco-friendly materials and practices to ensure our products have minimal impact on the environment.
13. How do I care for my IntroQ products? Each product comes with specific care instructions to ensure longevity and performance. Please refer to the care guide included with your product or visit the product page on our website for detailed information.
Thank you for choosing IntroQ! We are dedicated to helping you find moments of peace and introspection in your daily life. If you have any other questions or need further assistance, please don’t hesitate to reach out.